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Privacy Policy
The purpose of this policy is to indicate how our company collects, uses and protects your personal data by using this website. This use is made in accordance with the applicable laws and regulations, including the Belgian Law of 8 December 1992 for the protection of privacy regarding the processing of personal data, as amended by the Law of 11 December 1998 and the Law of 13 June 2005 on electronic communications and the GDPR Directive, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals regarding the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation – AVG), which applies as of 25 May 2018.
By visiting this website and at the latest at the time of your order, you accept all provisions of this privacy policy and agree that 2copains collects and processes your personal data in accordance with this privacy policy. We reserve the right to regularly change this privacy policy as we deem fit.
We can use so-called "cookies" or similar technology as part of the website and/or services. Cookies are small text files that are stored on the hard drive of a device and that contain certain information, which sometimes includes personal data. For more information regarding our use of cookies, please read our Cookie Policy.
1. Who is processing your data?
The person responsible for processing the personal data relating to you and as collected on this website is the sole proprietorship of 2copains, with registered office at Volhardingstraat 25, 2020 Antwerpen, Belgium and number BE0833.231.681 in the Belgian registry of companies, hereinafter referred to as "our company", "our", "we" or "us".
2. What types of information do we collect?
We collect mainly the information and data you provide us when you use our website and our services as well as information that you do not provide directly to us but are collected when using our website, such as type of device used to consult the website and localisation data etc. For example, when you register, when you make purchases in our e-shop, subscribe to our newsletter, use our contact form, etc. when using our website. We collect different types of information depending on the services you use and the use you make of our website.
If you make purchases in our e-shop, we collect the information you provide in the registration form. If you are a private person: first and last name, e-mail address, shipping and or billing address. If you are a company, the above information as well as your company name and VAT number.
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When using our contact form: we collect the information you provide in the contact form, including your name, e-mail address, and telephone number (optional).
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When you subscribe to our newsletter: we collect your e-mail address.
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When our website uses the Google Analytics tool: we collect information about your areas of interest, your activity on the website and e-shop, your purchase or orders, the duration of your connection, date, time, IP address and referring website registered. This data is not linked to contact details or other personal details.
Data is also collected through cookies. Refer to our Cookie Policy.
3. How and why do we use your data?
Our company always uses your personal information on the basis of one of the criteria provided for by law with a view to lawful processing. Your data is mainly used for the purpose:
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To provide you with products / services offered on our website and improve delivery, handling complaints, as well as guaranteeing good after sales service;
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To improve your experience on our website and to handle any complaints in connection therewith;
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To offer you loyalty benefits;
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To communicate with you (e.g., via email);
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To manage our activities;
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To conduct our marketing and advertising campaigns;
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To prevent fraud;
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To ensure the security of the website and to manage the technical administration of our website;
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To comply with the invoicing legislation;
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To carry out statistical analyses in relation to our customers such as visiting and clicking behaviour on our website, so that our services and products can be evaluated and, for example, it is checked whether promotional campaigns are effective;
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To provide to a financial institution or payment service provider, to enable your financial institution and the payment service provider to fulfil his, her or its statutory obligations;
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To transmit to the police or the judicial authorities as proof of possible crimes or if there are founded suspicions of an unlawful deed or crime that you committed by means of your registration in or the use of the Website or the Services.
Your personal data is kept confidential and will never be passed on to third parties (see point 4 below) for direct marketing purposes other than for us. All personal data is stored for the necessary period to provide the full service by us (see point 6 below).
4. How and with whom is the information shared?
Our company basically does not share your data with third parties, except – and by way of exception – in certain cases this information can be communicated to third parties, e.g. third parties who provide us services or who provide services on our behalf and for our account. This may involve marketing agencies and statistics management such as Google Analytics. Calling on such service providers and communicating your information helps us to provide and improve our services. If personal data is shared by third parties, our commercial partners guarantee that they have obtained permission to transfer the relevant personal data.
Moreover, our company is obliged to communicate your personal data when this is imposed by law, decree or ordinance or by a court decision. In any case, we undertake to ensure the confidentiality of your data.
5. How can you manage your data / do you get access to your data and can you delete it?
As stipulated in the law governing the use of personal data dated 8 December 1992, you as a user have the right to access your data, the right to correct your data (if needed), the right to delete your data, the right to oppose the processing of your data or against profiling, the right to limit the processing of your data and the right to transfer your data.
In accordance with the Privacy Act and the General Data Protection Regulation, you have the right to:
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To consult and access your data and the essential information regarding the processing (processing purposes, categories of data that are processed, etc.);
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To request that such data be corrected or, if necessary, deleted on the terms set out in Article 17 of the GDPR, and in particular where such data is no longer necessary for the purposes for which it was collected / processed or when you withdraw your consent;
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To oppose the processing of the data relating to you in certain specific cases including processing for direct marketing purposes; in that case we will no longer process your data, except for legitimate and compelling reasons that outweigh your interests and rights and freedoms or if the processing relates to the institution, exercise or substantiation of a legal claim;
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To request to limit the processing, in certain cases as set out in Article 18 of the GDPR and in particular when you dispute the correctness of the data, for a period that allows us to verify the correctness of the data; and
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To receive your personal data in a form that allows them to be transferred, in particular to transfer them to another controller, under the conditions set out in Article 20 of the GDPR and, if technically possible, to obtain the data directly transferred from one controller to another.
You can exercise these rights by sending us an e-mail at info@2copains.com. The request needs to be dated and accompanied by a copy of your identity card as a precaution against abuse.
Complaints in case of violation of the applicable Belgian rules concerning the protection of personal data on this website can be addressed to the Belgian Commission for the protection of privacy at the address commission@privacycommission.be.
6. How long do we keep your information?
The collected data is retained for as long as is necessary to provide our services and for the purposes described in point 3 above.
The period during which your data will be saved will in any case never be longer than
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The duration of your connection with our website;
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The duration that personal account is active;
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From purchase goods up to 10 years after purchase (accounting law).
You can also always ask us to delete your data. In this connection we refer to point 5 above.
7. How do we guarantee the security of your data?
We take technical, administrative and physical measures to fully guarantee the protection of your data against possible destruction, loss or modification.
Although we do everything we can to prevent a data breach, it is possible that a hack takes place. In case of a data breach, we will do our utmost to minimise any damage. We will always report a data breach to the competent authority.
In addition, our website also collects data via third parties, such as Google Analytics. The information concerning the processing of these data is not part of this policy. We therefore refer in this connection to the relevant provisions of the policies relating to the protection of personal data of those third parties. Your rights with regard to that data must also be exercised with those third parties.
8. How will you be informed of changes of this policy?
You will find the date of the last change to this policy at the end of this page. This policy can be changed on occasion without us notifying you in advance. We therefore recommend that you consult this policy regularly.
9. How can you contact us?
You can contact us:
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Contact form on our website;
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By e-mail to info@2copains.com.
Date of last change: 18/04/2022
Any other questions?